HELP · 3 MIN READ

Manage your subscription and billing

To manage your Apnealytics subscription, first know where you bought it. Pro purchased on the web is managed from Settings, Manage subscription; Pro purchased on iPhone or iPad is managed in your Apple ID subscriptions; Pro purchased on Android is managed in Google Play. All three run through the same billing system, RevenueCat, so your plan follows your account everywhere. Pro is $8.99 a month or $99.99 a year, per account, cancel anytime.

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Where did you subscribe?

Open Settings in the app or portal and look under Plan; it tells you which applies.

You subscribed on	Manage it in	Cancel in
Web (my.apnealytics.com)	Settings, Manage subscription	Same place
iPhone or iPad (in-app purchase)	iPhone Settings, your name, Subscriptions	Same place
Android (in-app purchase)	Google Play, Payments & subscriptions, Subscriptions	Same place

Web subscriptions

Sign in at my.apnealytics.com.
Open Settings, then Manage subscription.
Your secure billing page opens. From there you can:
Switch between monthly ($8.99) and yearly ($99.99). Switching to yearly is prorated.
Update your card.
Download invoices and receipts.
Cancel. Pro stays active until the end of the paid period, then the account returns to Free.

Card details are held by our billing provider, RevenueCat, and its payment processor; Apnealytics never sees them.

App Store subscriptions (iPhone and iPad)

On your iPhone, open Settings, tap your name, then Subscriptions.
Choose Apnealytics.
Change plan, or tap Cancel Subscription. Pro stays active until the end of the paid period.

Apple handles the charge and refunds. For a refund request, use reportaproblem.apple.com. Apnealytics cannot refund an App Store purchase directly.

Google Play subscriptions (Android)

Open the Google Play app and tap your profile picture.
Tap Payments & subscriptions, then Subscriptions.
Choose Apnealytics to change plan or cancel. Pro stays active until the end of the paid period.

Google handles the charge and refunds for Play purchases.

What happens when you cancel

Pro features stay on until the period ends.
After that: history shows the last 30 nights, waveforms and oximetry overlays lock, share links stop working, PDF reports and the API are unavailable, and only your latest machine shows in Gear.
Nothing is deleted. Your full history and raw files remain in your account, and everything unlocks again if you resubscribe. Deleting data is a separate action; see Export or delete your data.

Pro is per account

One Pro plan covers every family login on the account and every device: iPhone, iPad, Android and web. You do not need to buy Pro twice. See Family members on one account.

Comp codes

If you were given a redeem code, for example by a clinic, DME or as a courtesy, open Settings, Plan, Redeem code, and enter it. The code applies Pro for its stated period. If you already have a paid subscription, cancel it first or ask us at info@apnealytics.com how to apply the code to your existing plan.

Receipts and invoices

Web: your billing page lists every invoice. App Store: Apple emails receipts and lists them in your purchase history. Google Play: receipts are emailed by Google and listed in Play under Budget & history.

Trouble

"Pro" not showing after paying
open Settings, Plan, and tap Restore purchases, or sign out and back in. If it persists, email info@apnealytics.com with the email on your account.
Charged twice
you may have two subscriptions at once, for example on the web and in the App Store or Google Play. Cancel one; email us and we will help sort a refund where we can.
Lost access to the email on the account
email info@apnealytics.com from your new address and we will verify you.

FAQ

Questions people ask

Help center →

How do I cancel Apnealytics Pro?

If you subscribed on the web, go to Settings, Manage subscription, and cancel there. On iPhone or iPad, cancel in iPhone Settings, your name, Subscriptions. On Android, cancel in Google Play, Payments & subscriptions. Pro stays active until the end of the period you paid for, and nothing is deleted.

Can I get a refund?

Web subscriptions: email info@apnealytics.com and we will look at it case by case. App Store subscriptions are refunded by Apple at reportaproblem.apple.com; Google Play subscriptions through Google Play.

Does Pro cover my whole family?

Yes. Pro is per account, and each family member has their own login on that account. One subscription lifts everyone, on every device.

How do I subscribe on Android?

Subscribe in the app through Google Play, or on the web at my.apnealytics.com and sign in on Android. Either way Pro is per account and works on every device.