Help center

Short answers to the questions people ask most. If you cannot find yours, email info@apnealytics.com and a person will reply. Articles are grouped by what you are trying to do.

Getting startedGetting started with Apnealytics — sign in, upload your first card, see your first night, install the app.Which SD card reader should I use? — any USB reader works; what to check first.
Your SD cardRemove the SD card from a ResMed AirSense 11 Remove the SD card from a ResMed AirSense 10 Upload fails or stalls — resumable uploads, browsers, large cards.No data for last night — the card writes on a delay; what to check.
Vitals and oximetryConnect Apple Health — iPhone, daily summaries only.Connect Health Connect — Android, per-category permissions.Import an oximeter CSV — O2Ring, CMS50, EDF (Pro).
Account, family and billingManage your subscription and billing — web, App Store and Google Play billing, cancelling, comp codes.Family members on one account — separate logins, one plan.Export or delete your data — export any time; deletion completes within 30 days.Magic-link email not arriving
SharingShare link not working — the owner must be on Pro; revoked links.
ContactEmail info@apnealytics.com. Include the browser or device you are using and, for upload problems, the machine model. Do not email your card files; we will tell you if we need anything.

QUICK FACTS

Six answers in one table.

Question	Answer
Where do I upload my card?	The web portal, my.apnealytics.com. Card import is web-only.
Is the iPhone app out?	Available on the App Store.
Is the Android app out?	Yes, on Google Play. Pro by in-app purchase or on the web.
Which machines?	ResMed AirSense 10/11, AirCurve 10/11, S9 and Lumis. Also Philips DreamStation 1 and 2 and Fisher & Paykel SleepStyle; Löwenstein partly; others on the waitlist.
How much is Pro?	$8.99 a month or $99.99 a year, per account.
How long does deletion take?	Completes within 30 days.

FAQ

How do I upload my CPAP SD card to Apnealytics?

Sign in at my.apnealytics.com, open Import and drop in the card's folder from a card reader. The upload goes directly to private storage and resumes if interrupted. Repeating it later only adds new nights. The phone apps do not read the card; they import CSV and JSON exports and sync health data.

Why is there no data for last night?

ResMed machines write the night's summary to the card after the session ends, and some details appear only after the next power cycle. Upload the card after the machine has been idle, and check that the card was in the machine overnight. See No data for last night.

How do I cancel Apnealytics Pro?

If you subscribed on the web, open Settings, choose Manage subscription and cancel there. If you subscribed on iPhone or iPad, cancel in your Apple ID subscriptions. Pro stays active until the end of the period you paid for. See Manage your subscription.

Can my spouse use the same account?

Yes. Family members get their own login on one account, free, and each sees their own nights. One Pro plan covers everyone on the account. See Family members on one account.

How do I delete my data?

Open Settings and choose Delete account, or export first if you want a copy. Deletion removes your nights, vitals and raw files and completes within 30 days. Share links stop working immediately.