Why does my Apnealytics share link say it is no longer available?

Either the link was revoked in Settings, Sharing, or the account that created it is no longer on Pro. Share links require an active Pro plan. Check your plan, and create a new link if the old one was revoked.

Why can my doctor not see my name on the share link?

Health identifiers are excluded from share links by default so a link can be sent without exposing who you are. Turn on "Show health data in shares" in Settings before creating the link if you want identifiers included, or give your clinician the PDF report.

Does the share link update with new nights?

Yes. A link shows the account's current aggregate data each time it is opened, so once you upload new nights on the web portal they appear in links you have already sent.

Can I see who opened my share link?

You can see every active link and revoke any of them from Settings, Sharing.

HELP · 3 MIN READ

Share link not working

If an Apnealytics share link is not working, there are three usual causes: the account owner is no longer on Pro, the link was revoked, or the viewer expected to see something the link hides by default. Share links are a Pro feature, read-only, aggregate-only, revocable and not indexed, and they exclude health identifiers unless the owner turns them on.

Create your free account Back to Help center

What the viewer sees when it fails

"This link is no longer available" means the link was revoked or the owner's Pro plan has lapsed.
A page with no name, date of birth or identifiers is not a failure. Health identifiers are excluded by default. See below.
A blank or error page usually means the link was copied incompletely. Ask the owner to send it again.

Fix 1: Check the owner's plan

Share links work only while the account that created them is on Pro ($8.99 a month or $99.99 a year). If Pro lapsed, every link from that account stops working at once. Resubscribing restores existing links without recreating them. Check Settings, Plan.

Fix 2: Check whether it was revoked

Owners can revoke any link at any time from Settings, Sharing. A revoked link is dead for good; create a new one and send that. If you did not revoke it yourself, a family member with owner access may have, or you may be looking at an older link than the one you most recently sent.

Fix 3: Copy the whole link

Share links are long tokens. Email clients and messaging apps sometimes wrap or truncate them. Use the Copy button in Apnealytics and paste into a single line, or send from the Share sheet on the phone.

Fix 4: The viewer expected more detail

By default a share link shows aggregate therapy data: usage calendar, AHI trend and band, leak P95, pressure P95 and set range, event composition, machine and mask. It does not show your name, date of birth, email or health identifiers, and it does not show per-night waveforms or vitals. If your clinician needs identifiers, turn on "Show health data in shares" in Settings before creating the link, or hand them the PDF report instead, which is yours to label as you wish.

Fix 5: Date range

A link reflects the account's data at the time it is viewed, so a new upload appears in existing links. If the clinician says a recent night is missing, the owner has not uploaded it yet. Card import is on the web portal.

Fix 6: Browser issues

Share pages work in any modern browser with no sign-in. Corporate networks occasionally block unfamiliar domains; try a different network or device. Links are not indexed, so they will not show up in search.